FAQ

🐾 Frequently Asked Questions

🦴 When will my order ship?

We do our best to get your pup’s goodies packed and shipped as quickly as possible! 🐾

Orders are typically processed within 2–4 business days. Once your order ships, you’ll receive tracking information.

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📦 Where do you ship?

We currently ship within the United States.

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🐶 Are your products safe for all dogs?

At Benji & Avery Co., we carefully select products with pups in mind. However, every dog is different! Please supervise your pet when using enrichment products and choose treats/products based on your dog’s size, needs, and sensitivities.

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🦴 Do you make the treats yourself?

No. Our treats are sourced from trusted suppliers who specialize in creating quality dog treats. We carefully choose products we feel good about sharing with our own pups.

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🐾 How should I introduce new treats?

Introduce new treats slowly, especially if your pup has a sensitive stomach. Treats should be given in moderation alongside your dog’s regular diet.

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🧩 How do I use a lick mat or snuffle mat?

Lick mats and snuffle mats are enrichment tools designed to keep your pup engaged.

Ideas:

🥜 dog-safe peanut butter

🎃 pumpkin puree

🍌 mashed banana

🦴 treats/kibble

Always supervise your pup during use.

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🛁 How do I use the Between Bath Freshener?

Spray lightly onto your dog’s coat as directed on the product label and avoid contact with eyes and ears. Use for a quick refresh between regular baths. 🐶✨

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🔄 What is your return policy?

Due to the nature of pet products, we are unable to accept returns on opened or used items. If your order arrives damaged or there is an issue, please contact us so we can help.

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📧 How can I contact you?

Have a question? We’d love to help!

Email us at: benjiandaveryco@protonmail.com 🤎🐾